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Published - Wednesday, March 25, 2009
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Town hall in turmoil: Administrator blamed for abrupt resignation of key employee

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The April 7 election could be seen as a referendum on Onalaska’s new town administrator.

Some town employees say Paul Kitzmann has created a hostile work environment at Onalaska Town Hall. The issue came to a head Tuesday when the town’s longtime secretary Peg Hanson quit suddenly and the town board met in a hastily called meeting some are calling illegal.
Onalaska Town Administrator Paul Kitzmann is accused of creating a hostile environment at Town Hall, an accusation that he says is false.
Photo by Jo Anne Killeen

Kitzmann’s hiring in late December drew fire from some in the community, including former Town Chairman Dave Paudler. Incumbent Town Chairman Stan Hauser faces a challenge from Paudler in his first re-election bid. If Paudler is elected, Kitzmann could face a challenge, too.

“I truly believe he is not qualified,” Paudler said. “If I’m elected and become town chair, he’ll have to prove he is qualified by completing assigned tasks and doing town business. He’ll have to prove himself that he can do things in a professional manner.”

Hanson declinec to comment about her resignation. But Town Clerk Sue Schultz said Kitzmann has sent harassing e-mails to both Hanson and to her, making accusations and demanding responses in writing. Schultz also said Kitzmann took her laptop home and is retyping town board minutes.

Kitzmann said he didn’t think any of the e-mails were hostile. He said anyone could read them and they would agree they were “polite and professional.”

The Courier-Life obtained a copy of one e-mail Kitzmann sent to Hanson on March 13. While he starts out by saying he is not accusing Hanson of anything or finger pointing, Kitzmann enumerated 15 issues that range from where Hanson may keep her radio to asking why she destroyed a defunct town laptop (before he was hired). He also accused her of going through and disposing of papers from the prior administrator’s files, complained of “outright rude behavior” of interrupting him and listening in on his conversations.

Kitzmann also said that “it is completely inappropriate to open anyone else’s mail, etc. So from now on, I have no choice but to be the only one that gets the mail at all times starting immediately. ... I have never heard of any office setting where someone opens another’s mail, especially without their permission.”

Schultz said she also received “harassing” e-mails and has had her job responsibilities stripped by Kitzmann. “He’s changed what I do,” Schultz said. “I can’t do certain things now. When people come for dog licenses or permits, he told me I can’t handle money; even though I am bonded. Now I have to tell people I cannot take your money. Many clerks in other towns handle money. We’re all bonded.”

That could be a problem with Hanson now gone and Kitzmann often out of the office. Hanson’s departure had everything to do with Kitzmann, Schultz said.

“It’s become a hostile environment,” Schultz said. “She said she can’t take this harassment. Peg has worked for the town for 12 years. She’s never had a problem until Kitzmann got there.”

Schultz said Kitzmann has sent harassing e-mails to Hanson and her, which he expects to be answered in writing.

“I refuse to e-mail the answers,” Schultz said. “He is saying everything has to be in writing. That is unprofessional and poor management.”

Tensions came to a head this past weekend when Kitzmann took Schultz’s laptop computer home with him over the weekend, saying he didn’t think she typed the minutes up correctly and he wanted to hear the audio playback.

“He’s redoing the minutes,” Schultz said. “He changes some of the wording. He doesn’t change anything factually, just wording. Where I wrote, ‘the board adjourned the meeting at 8:15’ he re-wrote it to say “the meeting was adjourned at 8:15,’ stuff like that,” Schultz said. “Then he signs them as his minutes.

“It’s a big can of worms,” Schultz continued. “It’s my word against his.”

Kitzmann would not answer questions from the Courier Life about why he had the laptop computer at his home over the weekend, stating he had to ask the town attorney what can be divulged.

Paudler is concerned about the hostile atmosphere in the town hall.

“There’s always two sides to every story,” he said. “They all sit 10 feet apart from each other. They don’t speak, they e-mail each other. E-mail: It’s a tool, but it’s the wrong tool to use.”

Board meeting questioned

Paudler, along with Supervisor Howard Kelly and supervisor candidates Steve Michaels and Marc Schultz, objected to Kitzmann’s handling of the hastily called board meeting Tuesday night.

“It was illegal,” Paudler said. “It was not posted what it was for and who needed to be present. The meeting shouldn’t have been held. None of the media was notified and that should be done.”

“So many laws have been broken by our town chair, it’s sad,” said Michaels.

A group of citizens including Paudler, Marc Schultz and Michaels said they will contact the district attorney’s office about the possible violations.

Kitzmann passed on taking responsibility for the manner of posting by saying he asked Hauser if the media should be notified and Hauser told him it wasn’t necessary.

Hauser said the meeting was posted legally but he thought Kitzmann would notify the media “out of courtesy.”

Schultz said she was not aware there would be a meeting until she was requested to be there. As far as she knew, she was there to take minutes. “But how do I know? I’ve not been given any information,” she said.

It turned out she was one of the subjects of the meeting.

Both Kelly and Schultz said the meeting was adjourned because they refused to participate because it was an illegal meeting. When they left, Hauser followed them out and locked the door behind them, continuing to confer with the remaining board members and Kitzmann. Soon thereafter, Booth left, but the door still remained locked.

Schultz said Kitzmann made copies of some of her deleted e-mails and gave them to board members Tuesday. Schultz didn’t see the copies but said she believes they were messages she sent to Kelly about working conditions at town hall. He did not provide the copies to Kelly or Schultz.

After the meeting, Hauser said he had not had a chance to speak with Hanson about her resignation. “My relationship with her has been a good one. I’ve had no problems at all with Peg.”

Hauser declined to discuss the subject of the closed session citing personnel confidentiality. When asked why a meeting was called so quickly, Hauser said “it is something that needed to be addressed right away. There will probably be another closed session meeting about it.”

Kitzmann said he would be calling the sheriff’s office and the town’s attorney regarding what was discussed in the meeting.

“Right now I don’t understand what’s going on ... but something is fishy,” Paudler said. “This isn’t normal.”

KITZMANN RESPONSE



Onalaska Town Administrator Paul Kitzmann responded to an e-mail request for his perspective on the developments this week at Onalaska Town Hall too late to include his comments in the paper edition of the Onalaska Holmen Courier-Life. They are given here verbatim:

In regards to a supposed hostile work environment:

This is a very challenging question to answer when there are some serious personnel matters that do not allow me at this time to discuss the whole situation and include all the facts & evidence. I cannot properly respond to, or answer this question when both of my hands are tied behind my back. Is this fair?

The facts and evidence support that there have been, and are public records that have been altered, and some that have been destroyed. This is very serious and an investigation is being performed where the authorities will be called in. Additionally, the facts and evidence prove that important information at times has been, and is being, withheld from me as Administrator attempting to prevent me from doing my job. The facts and evidence also support that there is important information that has been withheld from the majority of the Town board and chairman for quite some time. This clearly affects them also so that they cannot do their job properly.

To my knowledge there are no public records that prove the board voted to get rid of Sue's job as clerk. Yet, for months we continue to hear this mantra. It only stands to reason when one is paranoid about losing their job that they can easily perceive anything as "hostile". Where however, is the evidence provided in supporting such allegations such as these? The imagination runs wild. In all actions with everyone in the Town I treat everyone with politeness, fairness and respect. There is more that could be said, but again at this time due to personnel reasons I cannot. If Sue puts in writing and authorizes the emails to (and from her) herself can then be opened as a public record AND after the Town lawyer reviews the legalities of this and her signed written statement, these emails (along with other emails & facts), I believe any person that reads the emails in all honesty will see that there is no hostility whatsoever, but that someone is misrepresenting and spinning the facts into a frenzy attempting to keep their job which they fear may be combined with the Administrator's. It is only common sense why the Administrator is being falsely accused of such nonsense.

In regards to the closed session regarding the Town clerk and assessor -these personnel matters cannot unfortunately be discussed at this time. There is important evidence here too that clearly proves that there is no hostility on my part; however, this cannot be discussed until legally it is appropriate.

I sincerely hope that this matter is kept in perspective and the article(s) is based upon only solid fact, evidence, and truth.

Thank you.

Paul
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ht bast wrote on Mar 26, 2009 9:18 AM:

" kitzmann is shineing a light on some thing bad and bad in not likeing it. this is some thing a good investagative journalist should be looking in to. "

The Observer wrote on Mar 26, 2009 7:07 AM:

" That would make hilarious reading, I'm sure, but it's kind of beside the point. Kitzmann knew going in that he wouldn't enjoy universal support. Unless he was under some kind of directive from Hauser to get rid of the existing town staff, Kitzmann should have done everything he could to establish trust and rapport.

His track record, however, would have shown anybody with half a brain that he is not a peacemaker, is not an effective manager, does not have people skills that are essential for an administrative position.

It doesn't matter who started the fire. It was smoldering already when Kitzmann came to town and he threw gasoline on it, as people who have seen him in action knew he would.

It's not really Kitzmann's fault. That's just how he rolls. It is the fault of Hauser, Schaller and Booth. They were warned. "

justcurious wrote on Mar 26, 2009 5:01 AM:

" The Observer, maybe the only fair thing to do is publish All the emails along with the dates, so everyone can see who started the hostilities first. Of course, we all know from previous postings, that you and the rest of the friends of Schultz started the hostilities before Kitzmann was ever hired. you all never intended to give him a chance.

And WHO would be responsible for all those missed assessments in the town of Onalaska that the county zoning guy, Jeff Bluske, was on the news talking about, would that be perhaps...YOUR ASSESSOR?! Perhaps you have an incompetent assessor, ya think? "

hank wrote on Mar 26, 2009 12:50 AM:

" Town of Onalaska residents: I think it's time to send Mr. Kitzmann packing. His latest antics about people destroying town records is nothing more than a smoke screen for his own incompetence and inability to deal with people, especially female employees. This is a good example for other municipalities to learn from: Don't hire one of the good ol' boys who does not have: (1) the experience, (2) the education or (3) the common sense to carry on his duties. "

The Observer wrote on Mar 25, 2009 10:54 PM:

" The Courier already has posted a prime example of a harassing e-mail from Kitzmann. What a piece of work!

As for investigating the deletion of public records, it seems Kitzmann has that well in hand. He's digging through the town employees' computers, seeking their correspondence with others about him, seeking evidence of INSUBORDINATION!!!! DISLOYALTY!!!! SABOTAGE!!!!

Kitzmann is an out-of-control control freak who is digging up e-mails about, among other things, his own horrendous stench. Is that what you really want the newspaper to dig up? Careful what you ask for.

Maybe the newspaper should investigate Kitzmann's personal vendetta against the town assessor that started the the Burns revaluation. It's really too bad the Courier didn't expose Kitzmann for who he really is before he was hired. I'm sure they never in a million years thought the board would be dumb enough to hire him. WRONG!! "

james wrote on Mar 25, 2009 10:30 PM:

" Can this newspaper please file an open records request on these supposedly harassing emails?
Can you also report on the illegal activity engaged in by the Clerk Sue Schultz and Hanson when they delete town records?
You know that these are public records yet you are so quick to give your friends Schultz, Hanson, Kelly, Paudler and their friends a pass.
Why not hold them accountable for destroying town records?
Why not hold them accountable?
What is the role of the media?? "

anti whining wrote on Mar 25, 2009 11:58 AM:

" It is good to know that at least one board member (Howard Kelly) and our town clerk have enough sense and knowledge of procedure to refuse to participate in an illegal meeting. "

ht bast wrote on Mar 25, 2009 10:51 AM:

" exercise
wrote on Mar 24, 2009 3:18 PM:

" Keeping to the topic of the article, it is good that this potential open meeting violation has been brought to light and is being investigated. It really does not matter who brought it to the DA's attention. The important point is that it is being looked into.

Whether it is determined that a law was broken or not remains to be seen after proper investigation. It is clear that three of the board members and administrator deserve scrutiny based on their actions.

I am grateful to any citizen that takes the time and effort to question government procedure. "

there were 4 board members there, it was mr. kelly. why are there on charges on him? "

hank wrote on Mar 24, 2009 3:48 AM:

" According to the Tuesday Tribune, the county sheriff may very well have to step into this mess. The whole situation reminds me of a soap opera or one of those reality TV shows. But why turn on your TV and watch those things when you can get all the drama you want from the news reports on the town hall in Midway? "

Consider This wrote on Mar 22, 2009 11:15 AM:

" Just think on this for a moment:

1. Paudler is the one who pressed to make the clerk appointed instead of elected.

2. Paudler is the one who pressed for a town administrator.

We could/would have elected a different clerk and we would be stuck with an administrator if it wasn't for Paudler.

Now you all want to put him back in so he can cause us more problems? AMAZING! "

justcurious wrote on Mar 22, 2009 10:22 AM:

" ht bast, as I remember it, Kitzmann was considered an enemy by Schultz and friends before he ever took office. I heard him speak of being happy with the job and the coworkers, and then the long knives started coming his way. He walked into a hostile environment. Schultz and her friends simply DID NOT want her to have to give up her job, so they did whatever they could to sabatage Kitzmann. Does ANYONE really believe Schultz and friends had any intentions to work cooperatively with Kitzmann?! "

Hank wrote on Mar 22, 2009 9:58 AM:

" I give Mr. Kitzmann one month before he is removed from his position. Hypothetically, if he wrote such an e-mail message during the screening process as an example of his communication skills, he would have not been granted an interview. The man does not have the education of the former administrator or others who applied. He does not have the communication skills of anyone that I know of who has worked in an office, let alone one in township government. Town Board: I hope that you have kept other applicants' resumes on file. You will need them. If there was a screening commitee, I very much too question who sat on it. "

ht bast wrote on Mar 22, 2009 8:37 AM:

" hank
wrote on
Mar 22, 2009 2:10 AM:

" Mr. Kitzmann's e-mail message to the secretary was highy unprofessional, period. If anything, it is written proof that he should not have been chosen for the position. Once again, no e-mail message should be that long and detailed. It looks to me he did not want to take the time to get to know the office staff and demanded things should be done his way. He started to make enemies immediately -- something no new supervisor should do. " did you ever make a to do list for some body or your self? "

another_thought2 wrote on Mar 22, 2009 7:44 AM:

" Unless any of us have been in the offices of the town hall to see how these people have related to one another, you can not say that Mr Kitzmann did not make the effort to get to know the employees. I want to know about the concerns he brought up, and I don't want to rely on what "he said", "she said" to know that these concerns are covered. "

ryan67imp wrote on Mar 22, 2009 3:07 AM:

" RIP Steve Hammes, We need you!!! "

hank wrote on Mar 22, 2009 2:10 AM:

" Mr. Kitzmann's e-mail message to the secretary was highy unprofessional, period. If anything, it is written proof that he should not have been chosen for the position. Once again, no e-mail message should be that long and detailed. It looks to me he did not want to take the time to get to know the office staff and demanded things should be done his way. He started to make enemies immediately -- something no new supervisor should do. "

another_thought2 wrote on Mar 21, 2009 9:22 PM:

" I'll try this for the 3rd time. From what I read in the email, Kitzmann was looking for documation on how things were done in the township.. isn't that part of his job? If I were the recipient of that email, I would look forward to providing the records and showing that the job was handled corretly. Nothing I read seemed unreasonable. Perhaps Paudler thinks something is "fishy" because it isn't business as ususal. I am really concerned about files being "cleaned out" and a township computer being in pieces, ironically just prior to the new administrator coming in.. what timing.. in the past, I know first hand of files that "must have accidentally been deleted" and meeting minutes tape that was "taped over". Professionalism is needed when dealing with taxpayers money and decisions. "

justcurious wrote on Mar 21, 2009 6:59 PM:

" It seems that all this is happening because the clerk and her friends are trying to sabatage Kitzmann because she doesn't want to give up her nice little job. $18,000 for part time work- pretty nice. Should the taxpayers have to pay two people when one can handle the work? It's unfortunate Schultz doesn't have the dignity and grace to accept being down sized like thousands of others have been. "

justcurious wrote on Mar 21, 2009 6:53 PM:

" So, I guess Paudler must be the head of the "good ole boys" club. The people of the town voted him out for Hauser last time. Sounds like a smart move to me. And one would get the impression the Courrier is working as the mouthpiece of Paudler and his friends. One would think Paudler was the chairman. "

hank wrote on Mar 21, 2009 2:27 PM:

" Have you ever noticed that people are not told what Kitzmann actually did for a living before he got this job? "

ht bast wrote on Mar 21, 2009 1:00 PM:

"
Its a big can of worms, Schultz continued. Its my word against his I refuse to e-mail the answers, Schultz said. He is saying everything has to be in writing. That is unprofessional and poor management. schultz's word is good as the paper its wrote on that is why it is called a paper trail, it is accountabily.
. "

ht bast wrote on Mar 21, 2009 12:41 PM:

" ."Schultz said Kitzmann made copies of some of her deleted e-mail" emails of town business dont thay need to be saved for 7 years i wonder if the da would think this is pertainet "

justme wrote on Mar 21, 2009 7:04 AM:

" Kitzmann's e-mail is outrageous. The board should begin disciplinary action against him immediately. The town chairman stated that he has never had a problem with Peg, so who authorized Kitzmann's actions? Kitzmann's conduct as an employee cannot be tolerated. "

prairie gals wrote on Mar 20, 2009 8:32 PM:

" what a mess. I feel sorry for the secretary that she felt she had to resign. If she worked there 12 years with many different people, then it must be the new administrator who is the problem. She was the one constant that kept the town going, knew information about the town. doesn't any one appreciate all she has done for the past 12 years?
Not Kitzmann that is for sure. But then he lives in the Town of Burns NOT Onalaska "

Consider This wrote on Mar 20, 2009 4:02 PM:

" You know, have her husband Marc, who is now running for town board, working FOR her during the elections, does that break the anti nepotism clause?

It will also be interesting to see if he (Marc) is allowed to work at the poles during this election. My bet is that would be a violation of state election law.

If (Marc) Schultz wins the election, wouldn't Sue have to resign? "

Consider This wrote on Mar 20, 2009 3:58 PM:

" theluckyone
wrote on
Mar 19, 2009 6:56 PM:

" How very sad. The town of Onalaska is but a laughing stock, thanks to the unprofessional yutzes currently running it. Please, please get someone with some brains back on the town board. "

I couldn't agree more, problem is, none of the candidates meet your requirement. "

har8751 wrote on Mar 20, 2009 2:07 PM:

" Another thing... duties must be segregated when handling $- this is a basic accounting tenet "

har8751 wrote on Mar 20, 2009 1:49 PM:

" She probably quit because she knew she was going to get fired. I read the email, and I can't beleive how unprofessional, immature and petty she was.

I only have a sketchy idea of what happened, but the email alone demonstrates her "dysfunctionalism". Having supervised public employees, I can say that I would not have tolerated her BS! Unions have a place, but it seems she was out to abuse the system. BTW, a discussion of these issues would not suffice- everything needs to be documented.

I wish her luck in the future, but PLEASE.... adjust your attitude, Ms. Hanson... "

ht bast wrote on Mar 20, 2009 11:49 AM:

" Right now I dont understand whats going on ... but something is fishy, Paudler said. This isnt normal.


how did paudler make it in this story "

ht bast wrote on Mar 20, 2009 11:36 AM:

" sue was the one that was hostile before kitzmann showed up,she thrented to quit be fore the election to bugger it up,did that make the minutes? "

The Observer wrote on Mar 20, 2009 8:27 AM:

" It's hard to know whether Kitzmann is totally to blame for the way things have shaped up at Onalaska Town Hall. Maybe the existing staff was not so cooperative or welcoming. Maybe they were like Rush Limbaugh, hoping for the new leader to fail.

But it is worth noting that Kitzmann is dealing with the same divisive and poisonous atmosphere that has characterized the town of Burns during his reign as chairman there. I don't think it's a coinncidence. I think it's Kitzmann. "

theluckyone wrote on Mar 19, 2009 6:56 PM:

" How very sad. The town of Onalaska is but a laughing stock, thanks to the unprofessional yutzes currently running it. Please, please get someone with some brains back on the town board. "

anti whining wrote on Mar 19, 2009 6:29 PM:

" "Hauser followed them out and locked the door behind them, continuing to confer with the remaining board members and Kitzmann."

Isn't that a violation of open meetings law? Will the DA pursue this? When will someone enforce the laws that exist!? "

hank wrote on Mar 19, 2009 3:13 PM:

" I have read the e-mail message. First, Mr. Kitzmann should not be using e-mail as a means to list grievances about an employee. He should have instead spoken to her in a short, face-to-face, private meeting. Second, No one in a business office needs to write any e-mail message that long and that detailed. The poor woman is a secretary in a town hall reading an in-office e-mail, not a big city editor reading a book manuscript. "


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